At Travel DreamsTour, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Purpose

This policy outlines the terms and conditions governing booking, reservation, payment, confirmation, modification, and cancellation of travel services offered by the Company. It ensures transparency, fairness, and operational clarity for customers and stakeholders.

2. Scope

• Individual travelers

• Group bookings

• School & educational tours

• Corporate travel

• Customized tour packages

• Domestic & International bookings

3. Booking Process

3.1 Inquiry & Quotation

Customers may submit inquiries via website, email, phone, or in person.

A detailed quotation will be shared including itinerary, inclusions, exclusions, and payment terms.

Quotations are valid for 7–10 days unless otherwise specified.

3.2 Provisional Reservation

Upon confirmation of interest, services (hotel, transport, tickets) may be held provisionally for a limited period (subject to supplier policies).

4. Payment Terms

4.1 Advance Payment (30%)

30% of the total package cost is required at the time of booking to confirm the reservation.

Booking shall be considered provisional until the advance payment is received.

Services will be blocked only after receipt of the 30% advance.

4.2 Balance Payment (70%)

The remaining 70% of the total package cost must be paid before the commencement of the trip.

Full balance payment must be cleared at least 7 days prior to the departure date.

No travel documents or vouchers will be released until full payment is received.

Failure to clear the balance amount may result in cancellation and forfeiture of advance.

4.3 Mode of Payment

• Bank transfer (NEFT / RTGS / IMPS)

• UPI

• Cheque (subject to clearance before trip start date)

• Online payment gateway

4.4 Non-Payment

Failure to complete payment within the specified timeline may result in automatic cancellation.

Advance payment may be forfeited as per cancellation policy.

5. Booking Confirmation

• Required advance payment is received.

• Written confirmation (email/confirmation voucher) is issued by the Company.

• Supplier confirmations (hotel, transport, tickets) are secured.

6. Pricing Policy

Prices are subject to availability at the time of confirmation.

• Fuel cost increase

• Airline fare revision

• Government taxes

• Hotel rate fluctuation

• Exchange rate variation (for international travel)

Final price is locked upon confirmation with advance payment.

7. Modification Policy

7.1 Changes by Customer

• Date change

• Name change

• Hotel upgrade/downgrade

• Itinerary change

Additional charges may apply as per supplier terms.

7.2 Changes by Company

The Company reserves the right to modify itinerary due to weather, safety concerns, force majeure, or operational constraints.

Equivalent alternatives will be provided wherever possible.

8. Cancellation Policy

8.1 Cancellation by Customer

30+ days before departure – 10% of total cost
15–29 days before departure – 25% of total cost
7–14 days before departure – 50% of total cost
0–6 days before departure – 100% of total cost
Note: Air/train tickets may be subject to separate cancellation rules.

8.2 No Show

• No show

• Unused services

• Early departure

9. Special Provisions for Educational Tours

• Student list with ID proof required before confirmation.

• School authorization letter mandatory.

• Teacher/guardian ratio must comply with safety norms.

• Emergency contact details required for all participants.

• Travel insurance recommended.

• Parents consent is must.

10. Documentation Requirements

• Government ID proof

• Passport & Visa (for international travel)

• Travel insurance (Mandate)

• Consent forms (for minors)

11. Refund Policy

• Refunds processed within 7–15 working days.

• Refund mode will be same as original payment mode.

• Bank/transaction charges are non-refundable.

12. Force Majeure

• Natural disasters

• Political unrest

• Government restrictions

• Epidemics/Pandemics

• Strikes or transport disruptions

13. Travel Insurance

Travel insurance is recommended.

For Domestic/ International travel, it is mandatory.

The Company can assist in arranging insurance upon request.

14. Liability Disclaimer

The Company acts as an intermediary between customer and service providers.

Liability is limited to the extent of services booked.

Company is not responsible for personal belongings loss or damage.

15. Acceptance of Terms

By confirming the booking and making payment, the customer agrees to the terms of this Booking & Reservation Policy.